WHAT YOU CHOOSE
Your business defines the framework
With ADORIL, you choose the greeting and the tone, the call paths, the languages offered, the knowledge Alex is allowed to use, and the follow-up rules.
Technology
You write the rules. Alex follows them during the call.
We build Alex from your wording, your call paths, and your answers. Your team keeps the decisions that commit the business.
Configuration active
- Greeting
- Intent + language
- Approved information
- Human follow-up
every step follows your rules
01Alex system
Before the first call
This step does not happen on the phone. It happens with you, before Alex picks up a single time.
WHAT DOESN’T MOVE WITHOUT YOU
Nothing goes live without your yes
Everything is decided offline, before the first call. Nothing goes live until you have reviewed it and said yes.
02Alex system
One call’s journey, read as a signal
Four nodes, from the first hello to the moment your team takes over. At each node: what the caller hears, what the system does.
Configured line · signal active
WELCOME
Alex follows that configuration
On every call, Alex uses the greeting and choices approved for your line.
What the caller experiences
The approved greeting, under your business name, in the language you offer.
What the system does
Alex loads your line’s configuration, not a generic template.
Greeting as configured
CLARIFY
The request is clarified
Alex asks only the questions planned for the selected path and organizes the useful answers.
What the caller experiences
Planned questions, asked one at a time, without detours.
What the system does
Useful answers are filed into the fields chosen with your team.
Request structured
KNOWLEDGE
Approved knowledge is consulted
Alex answers from content supplied and approved by the business, then flags when an answer is missing.
What the caller experiences
A documented answer, or a clearly stated limitation.
What the system does
Alex uses only that content. It doesn’t go looking elsewhere on the web.
Approved source
FOLLOW-UP
Context follows your process
The outcome depends on the rules you set. Your team keeps the decisions and confirmations that require human judgment.
What the caller experiences
The next step announced per your process, with no false promise.
What the system does
Alex hands the context to the person you named. The judgment stays human.
Context handed off
Result: a call that follows your rules, a follow-up your team owns.
1 ALEXBuilt around your business
BEFORE · DURINGFrom your rules to every call
1 SOURCEThe content you approved
JUDGMENTDecisions stay human
CLEAR RESPONSIBILITIES
A clear role for everyone
Your rules and your content come from you. When they change, you tell us and we adjust the configuration. Alex changes nothing on its own.
BUILT FOR REAL OPERATIONS